Spotlight date: September, 2021 Member of the month: Colleen Yarger
Spotlight date: September, 2021 Colleen bought the business from Mark in 2020 after working as a service advisor there for 5 years. She saw the need for improvement and growth in our ever-changing industry! Having a strong foundation in the hospitality industry, customer service is Colleen’s strong point. Weaning the customers away from always talking to “the mechanic” and following a structured shop flow process, Colleen was able to teach the staff accountability and how to make better decisions. The revie ...
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