Chapter Leadership
Co-President
John Funkey
John Funkey, Inc.
[email protected]
(831) 419-5182
Co-President
Steve Sturken
Sturken Auto Body, Auto & RV Repair
[email protected]
(408) 295-7195
Fax (408) 295-3076
Treasurer / Secretary
Laurie Moore
Chapter 42 - San Jose
[email protected]
(650) 417-0075
Board Members
Larry Moore
[email protected]
(650) 269-0541
Matt Ogabian
Made in Japan/USA/Europe
[email protected]
(408) 866-5300
Alan Yu
GIC Car Clinic
[email protected]
(408) 279-5510
Joseph Smith
Larson Auto Repair
[email protected]
(408) 378-9007
Chapter Manager / Newsletter Editor
Angi Roberts
Chapter 42 - San Jose
[email protected]
(408) 266-9658
(408) 266-7940 (Fax)
Meetings
Chapter Meetings
Chapters 23 & 42: San Jose Giants Event Monday, June 27
6:30pm Check-in
7:00pm First Pitch by an ASCCA Member
Click here for more information
Our group will be part of the action as we watch the Giants from the PRIVATE Field-level Party Deck. Package includes game tickets, BBQ meals and two alcoholic beverages per guest, as well as field staff to wait in line for food so you won't miss any of the fun!! Each guest will have the opportunity to win Lucky Prizes during the game with their very own Scorecard and Bingo card, as well as read up on the history of the team in the program.
Registration closes at 12 noon June 26
Special Workshop Event Saturday, July 16, 2016 Registration 8am Workshop 9am - 1pm Lunch immediately following workshop.
Click here for more information
Join us for this member-chosen workshop, with catered lunch from the Best Philly Cheese Steak sandwich shop around! Take the weekend off-enjoy the area with your friends and family. Nearby hotel information available on our website at www.ascca42.com.
Everyone seems to be struggling with the number of phone calls received daily asking for price quotes. The customer today is better informed and, in many, cases has the same information you do about the repair of their car. During this active workshop, we'll explore some different methods and best practices to get back to the value of the service you perform and learn how to build relationships with telephone shoppers.
Key Takeaways:
Role-playing exercises will help you learn how to convert callers into customers back in your shop the next week!
Learn how to build trust, build value before the car is in the shop, and why quoting price is not always a good thing.
Understand your differential and how to use it.
Master the use of Consultative and Relationship selling to build trust.
2nd Wednesday of Each Month @ 7:00 PM Location Varies; Contact Angi Roberts for information on the next event. [email protected]
View the full calendar here to see upcoming events.
Special Chapter Messages
Call Chapter Leader for details. Visit our Facebook page at www.facebook.com/Ascca42.
Click here to view the Chapter 42 Spring 2015 Newsletter
