Member of the month: Jack Scrafield
Spotlight date: August, 2013
Jack Scrafield, North Hollywood Auto Repair, North Hollywood, CA
In his own words:
“I originally joined ASCCA Chapter 5 Foothill in 1985 as an associate member as I was managing the Los Angeles operations for Mission Uniform Service. Through ASCCA Chapter 5 Foothill I developed many business relationships and numerous friends in the industry. In 1990 I left Mission to pursue another career.
In 1998 I was approached by a good friend that owned No. Hollywood Auto Parts and No. Hollywood Auto Repair. My buddy wanted to focus his efforts on the parts business and asked if I would consider buying his repair business. Since I was the one that enrolled him in membership at Chapter 5 years before, we both knew that I would have a support team in our friends at Chapter 5 with this endeavor.
That is exactly what happened! I immediately became involved with Chapter 5 again to learn from the other successful shop owners. My background was in business, not automotive, so at first it was difficult, costly, frustrating and the process was slow. However, I received only encouragement and direction from my ASCCA mentors. It is important to point out here that involvement and participation are the keys to learning. The more I gave of myself, the more I learned and the more my business grew. There is no “Silver Bullet” in this process for a shop owner. Through ASCCA involvement I was able to pick up bits and pieces of information and ideas via general meetings, board meetings, conferences, and other ASCCA activities that when put together and correctly implemented these components made my automotive business grow. Whether it was choosing a shop management software system, management training company, purchasing a scan tool, developing a work flow system, deciding on a customer retention marketing program, etc., ASCCA members have helped me with these and many more decisions from their invaluable experience. The best part is that now I am in a position to help other new members.”