Partner Spotlight: RepairPal


Spotlight date: February, 2019

Jill Trotta | RepairPalThe ASCCA Revenue and Benefits Committee is proud to announce that it has selected RepairPal as ASCCA’s February Partner of the Month. Each month, an ASCCA partner is recognized for their outstanding support of ASCCA, its members, the automotive repair industry, and their commitment to going above and beyond to support ASCCA’s Core Purpose: To elevate and unite automotive professionals and give them voice.

RepairPal connects consumers with the best auto repair shops through their website. They send many of these customers to RepairPal Certified Shops, knowing these shops will give them a superb car care experience marked by transparency.

When asked how RepairPal’s partnership with ASCCA has benefited their business, VP of Industry Advocacy and Sales, Jill Trotta, replied, “We enjoy the interaction and insights we get by working with shop owners. It’s helpful to be involved, so we stay close to the people who make this industry great — it guides RepairPal in building our products and setting policies. We are for consumers in the fair repair of their vehicles, and we are for shops who are for consumers. ASCCA shops are outstanding places for consumers to get quality repairs at fair prices. Another clear value: ASCCA keeps RepairPal briefed on legislative and regulatory changes in Sacramento that directly affect RepairPal Certified Shops.”

RepairPal’s partnership has also proven to be very beneficial for ASCCA members. “Our mission is to bring more trust and transparency to the industry. We partner with ASCCA to share with their shop owners the tools and talking points to build trust with their customers through price transparency. Plus, shops that have met the requirements to be RepairPal Certified get a steady stream of new customers from our website and partner channel.”

RepairPal will present at a chapter meeting in Southern California this month. They also attend the ASCCA Chapter 21 monthly dinner meetings in their backyard of San Francisco.

When asked about her favorite memory, Jill replied, “We recently met with Cecil Bullard in Utah as a result of a thread that was on TeamTalk. It was great to be able to spend time with Cecil and his team. We learned more about what they are doing to make the industry a better place and got feedback directly from shop leaders in the industry. These opportunities provide us with food for thought and valuable insights for future products.”

Jill believes other companies in the industry should become corporate partners, stating “Being engaged with associations and leaders in the industry is important to us. Having access and spending time with shop owners is invaluable for your business, as you can hear their insights about the state of the industry. RepairPal can say that the return on investment for our dollars with ASCCA is positive and grows each year. The more we put in, the more we get out of ASCCA.”

Thank you RepairPal for your enduring commitment to ASCCA! Our organization and its members have benefited tremendously from your knowledge and partnership throughout the years.

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